Shipping Policy

Last updated: July 2026

This policy applies to orders placed through wearaleona.com.

1. Order Processing

Orders are normally prepared within 1–3 business days, excluding weekends and public holidays.

Processing time is separate from delivery time.

During launches, promotions or periods of high demand, processing may take longer. If a material delay affects your order, we will contact you using the information supplied during checkout.

2. Shipping Destinations

ALEONA ships to the countries and regions available during checkout.

Available shipping options depend on:

• Customer location

• Product availability

• Carrier coverage

• Customs restrictions

• Current fulfilment arrangements

If checkout does not accept an address, delivery is not currently available to that destination.

3. International Fulfilment

ALEONA works with international suppliers, fulfilment partners and shipping carriers.

Depending on product availability and the destination, an order may be processed or dispatched from a fulfilment location outside Romania or outside the European Economic Area.

A parcel may therefore arrive from a country different from the country in which ALEONA is based.

The use of a third-party fulfilment partner does not remove ALEONA’s contractual responsibilities to the customer.

The identity and private address of suppliers, warehouses and logistics partners are not published for operational, privacy and security reasons.

4. Estimated Delivery Times

Estimated delivery times after dispatch are:

• European Union: approximately 5–10 business days

• United Kingdom: approximately 5–10 business days

• United States: approximately 5–10 business days

• Canada and Australia: approximately 5–12 business days

• Other destinations: as estimated during checkout

These delivery periods are estimates and not guaranteed dates unless a guaranteed delivery service is expressly offered.

Delivery may be affected by:

• Customs processing

• Carrier disruption

• Severe weather

• Public holidays

• Government restrictions

• Incorrect or incomplete customer information

5. Shipping Charges

Shipping charges, if any, are displayed before the customer submits the order.

Where free standard shipping is offered, no standard shipping fee will be added to an eligible order.

Express or premium delivery may cost extra where available.

No mandatory shipping charge will be added after checkout without the customer’s agreement.

6. Customs, Duties and Import Charges

Orders dispatched across international customs borders may be subject to:

• Import duties

• Customs charges

• Local taxes

• Carrier brokerage or handling fees

Where technically available, checkout will indicate whether these charges are included.

Unless checkout expressly states that duties and taxes are included, the recipient may be responsible for charges imposed by local authorities or carriers.

ALEONA does not control these charges and cannot guarantee their amount.

Customers are responsible for ensuring that ordered products may legally be imported into the destination country.

7. Delivery Address

Customers must provide a complete and accurate delivery address.

Contact info@wearaleona.com immediately if you notice an error.

We will try to update the address, but changes cannot be guaranteed after fulfilment has begun.

Where permitted by law, ALEONA is not responsible for additional costs caused by an incorrect or incomplete address supplied by the customer.

8. Tracking

Where tracking is available, tracking information will be provided after dispatch.

Tracking may require time to update after the carrier receives the parcel.

Customers can use:

• The tracking link in the shipping confirmation email

• The Track Your Order page on wearaleona.com

9. Delivery Responsibility

Unless the customer independently selects a carrier not offered by ALEONA, responsibility for the products remains with ALEONA until physical delivery to:

• The customer

• A person nominated by the customer

• An agreed collection point

If the customer expressly authorises a carrier to leave the parcel at a designated safe location, delivery may be considered completed when the carrier follows those instructions, subject to applicable law.

10. Lost Parcels

If tracking indicates that a parcel may be lost, contact:

info@wearaleona.com

ALEONA will investigate with the carrier.

Where ALEONA selected the carrier and the parcel is lost before delivery, we will provide an appropriate remedy, which may include:

• Replacement

• Reshipment

• Refund

We may ask the customer to confirm non-receipt and cooperate with the carrier’s investigation.

11. Parcels Marked as Delivered

If tracking shows that the parcel was delivered but you cannot locate it:

1. Confirm the delivery address.

2. Check with household members, neighbours or reception.

3. Check any authorised safe location.

4. Check the local collection point.

5. Contact the carrier.

6. Contact ALEONA promptly if the parcel remains missing.

We will review the circumstances and assist with an appropriate carrier investigation.

12. Damaged Parcels

If a parcel arrives visibly damaged, photograph:

• The unopened parcel

• The shipping label

• The outer packaging

• The inner packaging

• The product

Contact info@wearaleona.com as soon as reasonably possible.

Prompt notice helps ALEONA investigate the damage with the carrier, but it does not remove mandatory legal rights if notice is not given within 24 hours.

13. Split Shipments

Products may be fulfilled from different locations.

An order may therefore arrive in more than one parcel and may have separate tracking numbers.

The customer will not be charged additional shipping solely because ALEONA divides an order into multiple shipments.

14. Returns

Do not send a return to:

• The address printed on the original parcel

• A carrier address

• A supplier

• ALEONA’s public contact address

unless instructed in writing.

After a return request is registered, ALEONA will provide the authorised return address and return instructions.

Full terms are available in our Refund & Return Policy.

15. Contact

Email: info@wearaleona.com
Website: wearaleona.com

Seller identification and public contact information are available in the Legal Notice and Seller Information page linked in the website footer.